General Hospitality
Hospitality Customer Service Certificate
Learn how to greet, help and look after guests with confidence.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€12.90only if you pass
View courseGeneral Hospitality
Hospitality Starter CertificateYour first step into hospitality starts here
The essentials of working in hospitality, built for a first job application. No experience needed — study online, take the free test and get a certificate employers can verify.
- 30–40 min of study
- 20-question assessment
- €9.90 only if you pass
- Verifiable certificate ID
- to complete the course
- 30–40 min
- to complete the course
- 20 short lessons
- 10 modules
- 20 short lessons
- 70% to pass · free retakes
- 20 questions
- 70% to pass · free retakes
- only when you pass
- €9.90
- only when you pass
What you'll learn
Everything you need to know before your first shift
- What great hospitality service looks like
- Professional communication with guests
- Teamwork and shift reliability
- Handling complaints and difficult moments
- Workplace health and safety basics
- Hygiene and presentation standards
- Cultural awareness with international guests
- Time management during busy periods
- Guest privacy and confidentiality
- Preparing for a hospitality job interview
How it works
From zero to certified in four steps
- 01
Study for free
10 short modules written for complete beginners.
- 02
Take the test
20 questions. Score 70% to pass.
- 03
Pay only if you pass
Enter your name, then pay €9.90 securely.
- 04
Get your certificate
Download the PDF instantly — we email it to you too.
Curriculum
Course content
10 modules · 20 lessons · 30–40 min
Where this certificate helps
The training is written for hospitality work anywhere in the world, not one single country.
- Hotels and resorts
- Restaurants and cafés
- Bars and nightlife venues
- Events and catering
- Tourism and travel
Who this course is for
- First-time hospitality workers
- Students and part-time job seekers
- Career changers
- Seasonal workers
- International hospitality job applicants
Your certificate
A certificate employers can check in seconds
Your Hospitality Starter Certificate shows your name, your score and a unique ID. Employers scan the QR code or enter the ID on our verification page to confirm it is genuine.
- Instant PDF download after payment
- Emailed to you as an attachment
- Public verification page for employers
Hospitality Ready
Certificate of Completion
This certifies that
Your Name
has completed the online training and passed the assessment for
Hospitality Starter Certificate
- Date of issue
- 30 September 2026
- Assessment score
- 85%
- Certificate ID
- HR-0000-0000
Scan to verify
This certificate confirms completion of online training and a passed assessment. It is not a government licence or a regulated professional qualification.
Sample
Ready to get your Hospitality Starter Certificate?
Take the free test now. You only pay €9.90 if you pass.
Keep going
More general hospitality certificates
General Hospitality
Hospitality Workplace Safety Certificate
Everyday safety, hygiene and risk awareness for hospitality venues.
- 30–40 min
- 20-question assessment
- Free test · No experience required
€12.90only if you pass
View course
General Hospitality
Hospitality Communication Skills Certificate
Speak clearly with guests and teammates, in person and on the phone.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€12.90only if you pass
View course