General Hospitality
Hospitality Starter Certificate
The essentials of working in hospitality, built for a first job application.
- 30–40 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View courseGeneral Hospitality
General hospitality courses for any first job
Some skills are needed in every hospitality job, whatever the venue: looking after guests, communicating clearly, handling complaints, working as a team and staying safe. These are the skills employers look for when they hire beginners.
Our general hospitality courses focus on these foundations. Start with the Hospitality Starter certificate if you have not chosen a role yet, or build a specific strength with Customer Service, Communication Skills or Workplace Safety. Study for free and pay only if you pass.
- 4 courses, free to study
- 20-question test, 75% to pass
- €9.90 certificate, only if you pass
- Verifiable online by employers
4 general hospitality certificates
General Hospitality
Hospitality Customer Service Certificate
Learn how to greet, help and look after guests with confidence.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View course
General Hospitality
Hospitality Workplace Safety Certificate
Everyday safety, hygiene and risk awareness for hospitality venues.
- 30–40 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View course
General Hospitality
Hospitality Communication Skills Certificate
Speak clearly with guests and teammates, in person and on the phone.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View courseChoosing a course
Which general course is right for you?
What is the Hospitality Starter Certificate for?
It is a broad introduction for people who want to work in hospitality but have not chosen a role yet. It covers what every hotel, restaurant, café and bar expects from new staff — service, communication, teamwork, hygiene and safety — so you can apply for entry-level jobs with confidence.
Hospitality Starter CertificateWhat does customer service mean in hospitality?
Customer service in hospitality is everything you do to make guests feel welcome, understood and looked after, from the first greeting to the goodbye. It means reading what guests need, communicating clearly, solving problems calmly and keeping the same standard on busy and quiet shifts.
Hospitality Customer Service CertificateWhy does workplace safety matter in hospitality?
Hospitality venues are full of everyday hazards: wet floors, hot surfaces, sharp knives, heavy loads, cleaning chemicals and busy crowds. Safety training teaches you to spot these risks, prevent accidents and react correctly in an emergency, which protects you, your colleagues and your guests.
Hospitality Workplace Safety CertificateWhy are communication skills important in hospitality?
Every shift depends on clear communication: with guests from many countries, with colleagues during a rush and on the phone. Good communicators listen carefully, speak plainly and politely, confirm what they have heard and adapt their tone to the person in front of them.
Hospitality Communication Skills Certificate
Free guides
Read the course material before you start
Every module of our general hospitality courses is also published as a free guide.
Customer service & basics
- What great hospitality service looks like
- Professional communication with guests
- Teamwork and shift reliability
- Handling complaints and difficult moments
- Workplace health and safety basics
- Hygiene and presentation standards
- Cultural awareness with international guests
- Time management during busy periods
- Guest privacy and confidentiality
- Preparing for a hospitality job interview
- What guests expect from good service
- Welcoming and reading guests
- Clear, polite spoken communication
- Listening and confirming requests
- Turning problems into recoveries
- Handling complaints without escalation
- Upselling politely and honestly
- Working with colleagues during rushes
- Service standards and consistency
- Ending the interaction well
If you are new to hospitality and have not chosen a role yet, start with the Hospitality Starter certificate. If you already know where you want to work, add a role-specific certificate, or Customer Service or Communication Skills to strengthen your application.
Yes. Listening, clear communication, handling complaints and teamwork are useful in retail, tourism, call centres and any job that involves customers. The examples in our courses come from hotels, restaurants, cafés and bars.
Yes. Each certificate has its own course and test, and you can take as many as you like. Combining a general certificate with one for a specific role shows employers both the basics and role knowledge.