Hotels
Hotel Receptionist Certificate
Front desk basics: check-in, check-out, reservations and guest care.
- 40–55 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View courseHotels
Hotel training courses with a verifiable certificate
Hotels run around the clock and hire people for many different roles: welcoming guests at the front desk, preparing rooms, helping with luggage or serving breakfast. Most of these jobs are open to people with no experience — what employers want is someone who already understands how a hotel works and what good guest service looks like.
Our hotel courses explain the daily routines of each role in plain language: check-in and check-out, room status, guest privacy, cleaning standards, reporting problems and staying safe. Study for free, pass the 20-question test and add a verifiable certificate to your CV.
- 7 courses, free to study
- 20-question test, 75% to pass
- €9.90 certificate, only if you pass
- Verifiable online by employers
7 hotel certificates
Hotels
Front Desk Agent Certificate
Shift routines, guest requests and front office systems for new agents.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
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Hotels
Guest Services Certificate
Concierge-style guest support, requests and local recommendations.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
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Hotels
Housekeeping Certificate
Room cleaning standards, safety and guest privacy in housekeeping.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
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Hotels
Room Attendant Certificate
Practical room turnaround skills for hotel room attendants.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
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Hotels
Hotel Porter Certificate
Luggage handling, lobby presence and guest assistance basics.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
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Hotels
Breakfast Attendant Certificate
Buffet service, food safety and morning shift routines.
- 35–45 min
- 20-question assessment
- Free test · No experience required
€9.90only if you pass
View courseChoosing a course
Which hotel role is right for you?
What does a hotel receptionist do?
A hotel receptionist welcomes guests at the front desk, checks them in and out, manages reservations, takes payments and answers questions throughout the stay. Receptionists are the guest's main point of contact and work closely with housekeeping, maintenance and management.
Hotel Receptionist CertificateWhat does a front desk agent do?
A front desk agent runs the hotel's front office during a shift: arrivals and departures, room allocation, guest requests, payments and the handover to the next shift. The role is close to that of a receptionist, with more focus on shift routines and coordination with other departments.
Front Desk Agent CertificateWhat does a guest services agent do?
A guest services agent helps hotel guests with anything that makes their stay easier: information, local recommendations, bookings, transport and special requests. The role is concierge-style and is about anticipating needs and following every request through to the end.
Guest Services CertificateWhat does a hotel housekeeper do?
Housekeepers keep a hotel clean, safe and comfortable — guest rooms, corridors and public areas. They follow a set cleaning sequence and standard, handle linen and cleaning products safely, respect guest privacy and report damage or maintenance issues.
Housekeeping CertificateWhat does a room attendant do?
A room attendant cleans and prepares a set number of hotel rooms each shift so they are ready for guests. The job is about turning rooms around quickly while keeping to the hotel's standard, working safely and reporting anything that needs attention.
Room Attendant CertificateWhat does a hotel porter do?
A hotel porter — also called a bellhop or bell attendant — welcomes guests at the entrance, carries luggage to and from rooms, and helps with directions, taxis and deliveries. Porters are often the first and last person a guest meets, so friendliness and a professional presence matter.
Hotel Porter CertificateWhat does a breakfast attendant do?
A breakfast attendant runs the morning food service in a hotel: setting up and refilling the buffet, serving hot drinks, clearing and resetting tables and keeping food safe. Shifts start early and need a calm, organised approach during the busiest hour.
Breakfast Attendant Certificate
Free guides
Read the course material before you start
Every module of our hotel courses is also published as a free guide.
Hotel front office
- Introduction to Hotel Operations
- The Role of the Receptionist
- Guest Check-In
- Guest Check-Out
- Reservations Basics
- Guest Communication
- Payments and Documentation
- Handling Complaints
- Privacy and Professional Conduct
- Emergency Procedures
- Hotel departments and how they work together
- Professional guest greeting and handover
- Hotel terminology used on shift
- Guest privacy and data handling
- Reporting issues and maintenance requests
- Working safely around guests and equipment
- Shift handover and teamwork basics
- Handling guest requests calmly
- Presentation and uniform standards
- Emergency awareness in a hotel
Housekeeping
- Housekeeping department and daily routine
- Room cleaning sequence and standards
- Cleaning products and safe use
- Bed making and linen handling
- Bathroom hygiene standards
- Trolley set-up and stock control
- Lost property and guest belongings
- Guest privacy and room access rules
- Reporting damage and maintenance
- Safety, chemicals and manual handling
Yes. Many entry-level hotel jobs — such as room attendant, porter, breakfast attendant and receptionist — are open to beginners. Employers look for reliability, a friendly manner and a basic understanding of how a hotel works, which is what these courses cover.
Choose the role you are applying for. For front desk jobs, take the Hotel Receptionist or Front Desk Agent certificate; for cleaning roles, Housekeeping or Room Attendant. If you are not sure yet, the Hospitality Starter certificate covers the basics every venue expects.
The jobs overlap and many hotels use the titles for the same role. Our Hotel Receptionist course focuses on check-in, check-out, reservations and payments, while the Front Desk Agent course focuses more on shift routines, room status and working with other departments.
No. They follow good practice used in hotels internationally. Rules on guest registration, data protection and safety vary by country, so always follow your hotel's procedures and local law.