The bill is the last step of service, and guests remember how a meal ends. You bring the bill when asked, check it and take payment. You also handle split bills and questions about tips and service charge, which vary from country to country.
Why it matters
Mistakes on the bill annoy guests and cost the venue money, and a slow bill can spoil a good meal.
Key ideas
Check before you present
Check the table number, items and discounts, and that nothing is missing or doubled.
Split bills
Paying separately: equally, by item or by set amounts. Ask how before printing.
Tips and service charge
A service charge is added by the venue; a tip is extra the guest chooses to give. Learn your venue's policy.
Step by step
- 1
Watch for signs that the table is ready to pay.
- 2
Print and check the bill, then present it in a folder.
- 3
Give guests a moment before you return.
- 4
Take payment and confirm the amount aloud.
- 5
Hand over the receipt and thank them warmly.
Do
- Ask large groups early if they are paying together.
- Look away while a guest enters their PIN.
- Explain any service charge honestly if asked.
Common mistakes
- Don't keep guests waiting once they have asked.
- Don't pressure anyone to leave a tip.
- Don't argue if the bill is wrong; correct it.
The situation
A table of eight wants to split the bill: two couples pay for their own items, and four share the rest.
What a professional does
You move each couple's items onto separate bills and divide the rest by four. You tell everyone their amount before taking the first card, so there are no surprises.
Useful phrases
“Would you like the bill together or separately?”
“Just so you know, a service charge is already included.”
Pro tip
Make sure the card machine is fully charged before service starts.
Quick check
What is the difference between a tip and a service charge?
Think about it, then show the answer
The venue adds a service charge; a tip is extra money the guest chooses to give.