Drinks are usually ordered first and set the pace of the meal. You need to know your venue's drinks, the right glassware for each and, where alcohol is served, the rules of responsible service: never serving anyone who is underage or clearly drunk.
Why it matters
Fast, correct drinks make a strong first impression and matter for sales. Mistakes with alcohol put guests at risk and can break local rules.
Key ideas
Right glass, right drink
Each drink has a set glass, which keeps it at its best and looks professional.
Handling glassware
Hold glasses by the stem or base, never near the rim where lips touch.
Responsible service
Follow your venue's policy and local rules on age checks and refusing service.
Step by step
- 1
Offer drinks soon after guests sit down.
- 2
Take the order by seat, asking about ice, lemon or mixers.
- 3
Check each drink against the order before leaving the bar.
- 4
Serve from the guest's right where possible, glass above the knife.
- 5
Offer another drink before glasses are empty.
Do
- Pour with the label facing the guest.
- Keep water glasses topped up.
- Check ID whenever your venue's policy requires it.
Common mistakes
- Don't serve chipped or smeared glasses.
- Don't fill wine glasses to the top.
- Don't keep serving alcohol to a guest who is clearly drunk.
The situation
A guest ordering another cocktail is slurring and struggling to stand.
What a professional does
You tell your manager, following your venue's policy, and say calmly, 'I can't serve you more alcohol right now, but I can bring you some water or a coffee.' You stay friendly and avoid embarrassing them.
Useful phrases
“Can I get you something to drink while you look at the menu?”
“Would you like still or sparkling water for the table?”
Pro tip
Before service, hold glasses up to the light to check for smears and chips.
Quick check
Why should you never hold a glass near the rim?
Think about it, then show the answer
Because that is where the guest's lips touch.